---
title: What is the Damage Protection Policy?
description: GiddyUp GetAway's Damage Protection Policy for minor damage caused by Guest's.
---
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# What is the Damage Protection Policy?
## View the steps for collection for eligible, minor property damage caused by a Guest to a Host's property during a confirmed booking made through the platform, when the issue is not resolved through direct payment from the Guest
This is not an insurance policy and does not replace host's homeowners or commercial insurance. Not all damage is eligible. Hosts should maintain appropriate primary insurance for losses not covered. Under GiddyUp GetAway’s Guest Code of Conduct, Guests are responsible for property damage they or their animals cause. If a Guest does not correct the situation, Hosts may be eligible repair or replacement costs under our Damage Protection Policy.
What to do if a Guest or their animal(s) cause minor damage:
1. Ask the Guest to correct the issue before they check out and leave the property. Allow them to correct the damage, if they are willing, to avoid lengthy collection and dispute procedures. Depending on the circumstances, you may want to note the issue in your guest review to avoid a repeat occurrence in the future.
2. Report the incident to your local police department, if it is warranted, and get a copy of the police report.
3. Document the damage with photos before and after the damage and write a written statement describing the events of the situation. Email this information and the police report (if applicable) to our support team within 24 hours to support@giddyupgetaway.com AND text 863-670-4663 that the email has been sent.
4. Collect repair estimates or receipts and send to GiddyUp GetAway support team within 48 hours if possible.
5. Our Support Team will:
1. Inform Stripe to put a hold on their credit card for a potential damage claim.
2. Notify the Guest of the pending investigation.
3. If the claim if found valid and meets the necessary requirements, Stripe will be used to collect money for damages from the Guest.
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