What is the Host's Code of Conduct?

To streamline the integrity of our community, all hosts are required to follow the code of conduct below.

It is your responsibility as a GiddyUp GetAway Host to run your business professionally. As a Host you agree to observe and adhere to the following standards:

1. Provide a safe and clean environment for humans and horses.
2. Make sure the grounds are clean and free from poisonous plants and hazardous debris. Look for any potential dangers and fix them before allowing Guests on your property.
3. Be a kind Host. We expect our Hosts to create an atmosphere that makes all Guests feel safe regardless of race, gender identity, sexual orientation, ability, political views, religion, national origin or ethnicity. We have the same expectations for our Guests. Hosts should foster a hate-free climate. Treat every person and every animal with respect and compassion.
4. Make your Guests aware of any local hazards like nearby toxins, dangerous wildlife, ticks etc. Also, educate guests on environmental concerns like high heat index, dangerous terrain, strong currents in bodies of water, etc.
5. Send a welcome message to your Guests when they book their reservation. Also, send Guests a message at least 48 hours before they arrive that includes arrival instructions, gate codes, and any other pertinent info they will need to make their stay pleasant. These messages can be scheduled using our internal messaging system on your dashboard.
6. Know, understand and comply with local laws regarding renting your property to humans and horses. There may be state, county or local laws and/or regulations that govern or even prohibit hosting on your property. You can typically find these regulations within zoning codes, deed restrictions, building codes and county ordinances. Hosts are expected to comply with any and all applicable laws, regulations and codes. Do your research to ensure you are in compliance. You may need written permission to host if your land is part of a land trust, preserve or homeowner’s association.
7. The “Bed Tax” or Hotel/Transient Occupancy Tax, Value Added Tax (VAT) or Goods and Services Tax (GST) may apply to your property. You may also need to collect and pay sales tax on any goods or services you sell directly to the Guest. It is your responsibility to comply and pay all required taxes and to obtain the required business licenses.
8. Require all Guests to present a negative coggins test result and a travel health certificate for each horse, if required in your area.
9. Hosts are responsible for setting the maximum occupancy for each property.
10. Keep up to date regarding fire laws and fire bans. Let your Guests know the local rules regarding open flames. Do not allow fires if there is a local fire ban in place. Tell Guests where your fire extinguisher is located. Research camp fire safety and provide fire safety rules for your property using your host dashboard.
11. You are not required by law to provide a toilet if your Guest’s horse trailer has a bathroom. You are only required to provide a toilet if you decide to allow Guests who do not provide their own toilet (via horse trailer). It is your option if you want to allow this type of Guest. In every circumstance, it is your responsibility to ensure that human waste is disposed of in a manner that is good for the environment and compliant with local laws.
12. Provide Guests with the location of a nearby dump station if you do not offer sewer hook ups.
13. Do you provide a space for Guests to dispose of horse manure and bedding on your property? If so, be sure to include this perk in your rules. If this is not included, let Guests know in advance that they will need to remove and properly dispose of manure and bedding.
14. Provide clear and descriptive instructions to the entrance of your property, to the horse unloading area and to their rented site. Make pulling a horse trailer into your property as easy as possible. Consider putting up a sign at the entrance, if your local code allows it. Onsite signs are a great way to direct Guests to important locations on your property.
15. If you allow other pets, like dogs, you will need to establish a pet policy to keep them from disturbing or causing harm to other Guests and animals. You can do this on the host dashboard under Property Rules. Be sure to check with your insurance provider to see if they have any restrictions regarding your Guest’s pets.
16. When communicating with your Guests, use the messaging platform provided to you by GiddyUp GetAway™. We keep a record of all communication, which provides another layer of protection for you. Also, communicating outside of the GiddyUp GetAway™ platform violates the Terms & Conditions of usage.
17. Respond to potential Guests quickly but at a minimum within 24 hours of a requested reservation. Guests are excited about planning a trip and want to secure their perfect “GetAway” as soon as possible.